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JEWELLERY POLICY AND CARE GUIDE
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DISCLAIMER OF OUR JEWELRY

Jewelry Disclaimer & Care Information

By purchasing and wearing jewelry from Tines Ranch CO LLC, you acknowledge and accept responsibility for proper use, care, and any potential allergic reactions related to materials used in our products.

Metal & Allergy Notice

10K and 14K white gold may contain nickel
10K and 14K rose gold contains copper

If you have known allergies or sensitivities to nickel or copper, please consult Tines Ranch Co Jewellery before purchasing.

We are not responsible for allergic reactions resulting from metal sensitivities.

Moissanite Information

All moissanite used in our jewelry is lab-created and is a diamond alternative with similar visual characteristics. It is not a natural or lab-grown diamond.

Moissanite is approximately 10% lighter than diamonds. All stones are carefully calibrated to ensure correct sizing based on advertised carat equivalent.

Turquoise & Natural Stones

Turquoise and other natural stones may be more delicate and can crack under impact or improper wear.

Do not use ultrasonic or sonic cleaners on turquoise jewelry
Inspect prongs and settings regularly to help prevent stone loss
Tines Ranch Co LLC is not responsible for damage caused by wear, misuse, or improper care

Sterling Silver & Plating

Sterling silver jewelry may require maintenance over time:

Rhodium plating can wear off with use, exposing S925 silver underneath
Jewelry may require replating over time
Sterling silver naturally tarnishes when exposed to air, moisture, chemicals, lotions, or household cleaners

Materials Information and Disclaimers

Pricing & Materials Information

All prices are based on the type and amount of precious metals used in each piece. Prices are subject to change at any time without notice.

Diamond & Stone Information

All moissanite used in our jewelry is lab-created and GRA certified D colorless
We offer both natural diamonds (GIA certified) and lab-grown diamonds (IGI certified)

Final Sale – Diamonds

ALL DIAMOND PURCHASES ARE FINAL. NO REFUNDS OR RETURNS WILL BE ACCEPTED ON ANY DIAMOND JEWELRY.

Materials

All rings are made using a combination of imported and domestically sourced materials, depending on the design and availability.

Customer Responsibility

By purchasing, the customer assumes responsibility for:

Proper care and maintenance of jewelry
Any damage caused by misuse, neglect, or improper cleaning
Loss of stones due to lack of maintenance or impact

Tines Ranch Co LLC is not responsible for damage caused by customer wear, neglect, or failure to follow care instructions.

Care Instructions

To extend the life of your jewelry:

Clean with mild soap and a soft microfiber cloth
Use a silver polishing cloth when needed
Remove jewelry before exposure to water, chemicals, or physical activity
Store in a dry, safe place when not in use

Location and Shipping

Shipping Information

We are located in Petaluma, California:

Tines Ranch Co LLC
PO Box 750157
Petaluma, CA 94975
United States

Fulfillment Time

Due to high order volume, most orders require 3+ weeks for fulfillment before shipping.

Shipping

We offer domestic and international shipping, with rates calculated at checkout.

International shipping transit time is approximately 3+ weeks, depending on destination and carrier
Delivery times may vary based on customs processing and location

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