Refund policy
Returns & Exchanges
At Tines Ranch CO LLC, we accept returns within 30 days of delivery.
To be eligible for a return, items must be unused, in original condition, and returned in original packaging with proof of purchase.
Final Sale Items
Sale items are final sale and cannot be refunded.
All diamond sales are final. No returns will be accepted and no refunds will be issued on diamond purchases.
Refunds
Once your return is received and inspected, Tines Ranch Co LLC will notify you by email regarding approval of your refund. Approved refunds will be issued to your original payment method within several business days.
Exchanges
Tines Ranch Co LLC only replaces items if they arrive defective or damaged. To start a return or exchange, email us at:
Repairs & Ring Resizing
Customers are responsible for all shipping costs associated with ring resizing, repairs, or warranty-related services unless otherwise stated by Tines Ranch Co LLC.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Tines Ranch Co LLC can create your return and email you a prepaid return shipping label for approved returns or exchanges. The cost of the return label may be deducted from your refund amount unless otherwise stated.
Original shipping charges are non-refundable.
Please send approved returns to:
Tines Ranch Co LLC
PO Box 750157
Petaluma, CA 94975
For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
Questions?
Any problems or concerns, please always reach out to us — we are here to help.
Contact Tines Ranch Co LLC anytime at: