Chargebacks & Payment Disputes

At Tines Ranch Co Jewellery, we work hard to ensure every order is accurately fulfilled and delivered as described.

If you experience any issue with your purchase, please contact us directly at Tinesranchco@gmail.com before filing a chargeback or dispute with your bank. We are committed to resolving concerns quickly and fairly.

By placing an order, you agree to the following:

• All billing information provided must be accurate and authorized.
• Orders may be subject to fraud prevention review.
• We reserve the right to cancel or refuse suspicious orders.
• Customers are responsible for providing accurate shipping information at checkout.
• Delivery estimates are not guaranteed and may vary due to carrier delays.

Non-Refundable Situations

Chargebacks may be contested for the following reasons:

• Package marked as delivered by the carrier
• Incorrect address entered by the customer
• Failure to contact customer support before initiating a dispute
• Claims inconsistent with tracking, proof of delivery, or order records
• Unauthorized purchase claims where device/IP/order verification supports authorization

Fraud Prevention Measures

To protect customers and prevent fraud, Tines Ranch Co Jewellery may collect and retain:

• IP address verification
• Device/browser information
• Shipping and billing verification
• Delivery confirmation and tracking
• Customer communication records

These records may be submitted to financial institutions during dispute investigations.

Contact Us First

Most issues can be resolved quickly through our support team.

Email: Tinesranchco@gmail.com
Response Time: 24–48 business hours

Luxury Jewelry Orders

For high-value purchases, Tines Ranch Co Jewellery may require:

• Signature confirmation upon delivery
• Shipping insurance
• Identity verification for suspicious transactions
• Additional fraud screening measures

These precautions help protect both our customers and our business from unauthorized transactions and shipment fraud.